Policy, Procedures, Waivers for Consultations and Sessions
Keenya offers one on one coaching to individuals and groups via Zoom. For 1-1 Clients you have a free 30 minute consultation before considered booking.
Payment: Payment is expected on the day of the session. An invoice will be sent to you the day of the session. Paypal is preferred form of payment. Stripe is acceptable, as well.
Cancellation Policy: All Session 1-1 and group fees are due prior to the scheduled appointment and are non-refundable. Appointments that are canceled 48 hours or more prior to the appointment time may be rescheduled to a future date at no additional cost. Only one re-schedule will be allowed per client. Appointments cancelled 24 hours or less will be subject to a $50 transfer fee when rescheduled to a future date, otherwise cancellation fee is 100% of fees paid. Cancellation fee for no-shows is 100% of fees paid.
Timelines: Due to appointments that are scheduled after your appointment, it is expected you log-on on time to receive your full session. If you arrive late, you will receive your session with the leftover time that is allotted. If another appointment is scheduled right after. You will be charged the full session price.
Privacy Information: Please understand that the work we do together is not considered therapy (spirit, therapeutic art) and by entering into this commitment you are affirming that you are emotionally stable, in sound psychological health, physically able, and personally responsible for all of your own decisions and commitments.
I commit that all information you share during our sessions will be kept confidential, as the laws permit. Please note that as a Spiritual, Yoga Life Coach, I do not have the same type of client-coach “privilege” that a therapist or attorney may have under the law.
Waivers and Liability: By signing the waiver you disclose that you are physically sound to do the yoga asanas (poses). You lose rights to sue me and my business for any injuries you may accrue during the session and after. Please download, sign, and send back to me via email prior to first session.