Policy, Procedures, Waivers for Consultations and Sessions
Keenya offers one on one coaching to individuals and online via Zoom sessions. For 1-1 and online clients you have a free 30 minute consultation before considered booking.
Payment: Payment is expected on the day of the session. An invoice will be sent to you the day of the session. Paypal is preferred form of payment. Stripe is acceptable, as well.
Cancellation, Rescheduling and Refund Policy: All 1-1 and online session fees are due prior to the scheduled appointment and are non-refundable. Appointments that are canceled 48 hours or more prior to the appointment time may be rescheduled to a future date at no additional cost. Only one re-schedule will be allowed per client. Appointments cancelled 24 hours cancellation fee is 100% of fees paid. Cancellation fee for no-shows is 100% of fees paid. Within the first 30 days from original date of purchase, you can request a refund. No refunds will be given after thirty days of the original purchase. After 30 days, all fees are non-refundable, and you are responsible for full payments of the fees for the program regardless if you use the information or not.
all refunds are discretionary by AfroPagan.
If you download all the materials, take advantage of the special deals/discounts, and then ask for a refund, we reserve the right to deny your request. Why? Our generous refund policy was built to give people the opportunity to see if the Program is a good fit for their business. Stealing the material is NOT covered under this policy.
To further clarify, we will not provide refunds after the 30th day from your date of purchase (not even one day afterwards) and all payments must be made on a timely basis. If payments are not made on time, you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.
If you have any questions or problems, please let us know by contacting our support team directly. Support can be reached at firstname.lastname@example.org.
Timelines: Due to appointments that are scheduled after your appointment, it is expected you log-on on time to receive your full session. If you arrive late, you will receive your session with the leftover time that is allotted. If another appointment is scheduled right after. You will be charged the full session price.
Privacy Information: Please understand that the work we do together is not considered therapy (spirit, yoga, therapeutic art) and by entering into this commitment you are affirming that you are emotionally stable, in sound psychological health, physically able, and personally responsible for all of your own decisions and commitments.
I commit that all information you share during our sessions will be kept confidential, as the laws permit. Please note that as a Shamanic Yoga Life Coach, I do not have the same type of client-coach “privilege” that a therapist or attorney may have under the law.
Waivers and Liability: By signing the waiver you disclose that you are physically sound to do the yoga asanas (poses). You lose rights to sue me and my business for any injuries you may accrue during the session and after. Please download, sign, and send back to me via email prior to first session.